We're happy to answer your questions and you're always welcome to contact us. On these pages, we have gathered the most frequently asked questions, so that you can get an answer as soon as possible.
Booked through a third party channel (e.g. Expedia, Booking.com or Hotels.com)?
The terms that apply to your booking are the ones you received from the channel you've booked. For questions regarding changing or canceling your reservation(s), we kindly ask you to contact their customer service.
| Sweden | Norway | Finland | Denmark | Germany | |
|---|---|---|---|---|---|
Mon–Thu | 8:00–19:00 | 8:00–20:00 | 8:00–17:00 | 8:00–17:00 | 8:00–18:30 |
Fri | 8:00–19:00 | 8:00–20:00 | 8:00–17:00 | 8:00–16:00 | 8:00–18:30 |
Sat | Closed | Closed | Closed | Closed | 9:00–17:30 |
Sun | Closed | Closed | Closed | Closed | Closed |
Please be aware, opening hours may differ during public holidays.
Swedish: +46 8 517 517 00
Norwegian: +47 23 15 50 00
Danish: +45 33 48 04 02
Finnish: 0200 81800 (charges apply : 0,65€/min + local/min)
All customer service agents speak English.
German: Find contact details here
